47minMedian on-site response time
Water damage · 24/7 dispatch
Dry within 72 hours, or we explain why not.
Extraction the same hour. Drying within the day. Direct billing with your carrier through closeout.
47minMedian on-site
72hrTarget drying window
IICRCS500 standard
On-scene · Water extraction
IICRC S500 WaterEPA Lead-SafeOSHA HAZWOPERXactimate PreferredLicensed Illinois GC · Bonded · Insured
72hrWindow to dry before mold growth begins
IICRCS500 water restoration standard
0.6%Reopen rate at certificate of completion
Water categories
Three categories. Three protocols.
01
IICRC S500Cat 1 · Clean water
From a clean source (a supply line or a bathroom sink). Salvageable with prompt extraction and drying.
02
IICRC S500Cat 2 · Gray water
From an appliance or fixture (dishwasher, washer, aquarium). Treated with antimicrobials, contained, then dried.
03
IICRC S500Cat 3 · Black water
From sewage, outside flooding, or a toilet overflow. Full PPE, EPA-registered disinfection, and controlled demolition.
What we bring
The drying equipment we deploy on every loss.
40+Air movers per loss, on average
12Industrial dehumidifiers staged
HEPAAir scrubbing throughout drying
ThermalImaging for hidden-moisture sweep
Our process
Stop. Extract. Dry. Verify.
T+0:00
Stop the source.
Shut-off located, leak stopped, hazards isolated, photo log begun.
T+1h
Extract.
Truck-mounted extraction pulls standing water before it migrates into walls and subfloor.
Day 1–3
Dry, monitor, document.
Drying equipment placed. Moisture and humidity logged twice daily until target is met.
Day 3–5
Final inspection.
Hidden-moisture sweep with thermal imaging. Scope finalized for repair.
“Direct-billed our carrier and we only signed for the deductible. No back-and-forth on supplements at the end.”
Tom A. · Oak Park · Water damage
Frequently asked
What homeowners ask us most.
How fast do you have to dry a wet structure?
Mold growth begins inside 72 hours. The clock starts the minute water hits the floor. We aim to have drying equipment placed within four hours of the first call, then log moisture twice daily until target levels are met.
What's the difference between Category 1, 2, and 3 water?
Cat 1 is clean water from a supply line. Cat 2 is gray water from an appliance or fixture. Cat 3 is contaminated black water from sewage or external flooding. The category decides what's salvageable, what gets disinfected, and what gets demolished.
Will mold definitely grow if my place stayed wet?
Not necessarily — it depends on materials, temperature, and how long the water sat. We run a moisture sweep with thermal imaging on the final inspection so hidden pockets aren't missed. If anything is borderline, an air sample lab test confirms the call.
Do you bill my insurance directly?
Yes. We invoice your carrier on approved scopes. You only sign for the deductible. Documentation (photo log, moisture readings, scope) is delivered to your adjuster within the first hour, in their preferred Xactimate format.
Will you have to tear out my drywall and floors?
Only what doesn't dry to the target moisture content within the schedule. We tear out wet insulation, sub-floor that has lost structural integrity, and anything contaminated by Cat 2 or Cat 3 water. Sound dry-able materials stay.
What should I do while waiting for you to arrive?
Shut off the water at the main valve. Move furniture and contents away from the wet area if it's safe to do so. Don't run wet vacuums on contaminated water. Don't enter rooms where water is near electrical outlets — turn off the breaker first.