Your belongings. Documented, cleaned, returned.
Insurance-compliant emergency packout. We document everything, store it climate-controlled, and put it back.
Six things to keep with you.
Firearms
All firearms and ammunition. We will not transport or store these.
Jewelry
Rings, watches, heirloom pieces, loose stones — anything you would not replace from a claim.
Cash & valuables
Currency, bullion, bonds, deeds, passports, and any irreplaceable paperwork.
Personal items
Diaries, photo albums on your person, letters, anything deeply private.
Medications
Prescription and non-prescription drugs — including controlled substances.
Anything meaningful
If it would hurt to lose it, take it with you when you leave the home.
Four kinds of items we want flagged.
Antiques
Family pieces, period furniture, anything older than you are. We document condition before it moves.
Fragile items
China, glassware collections, porcelain, original art, sculpture, instruments.
Sentimental items
If a replacement value doesn't capture what something means to you, tell us.
Unusual value
Anything where the insurance line item won't reflect the real number — flag it.
What we do with everything you trust us with.
We document everything.
Photo log per room, condition notes per item, barcoded labels on every box. You and the adjuster see the same record.
We store it safely.
Everything we keep goes to our climate-controlled warehouse. Available for inspection by you or your adjuster at any time.
We dispose only on approval.
Items that aren't salvageable are removed and discarded only after you and the insurance company sign off — never on our own.
We return it the way we found it.
Furniture that came apart for transport goes back together the same way. Boxes are returned to the rooms they came from.
A few logistics that keep things calm.
Be on site, or send someone you trust.
We strongly recommend a homeowner or a trusted representative is present during the packout. It speeds decisions and protects you.
Pets crated or off-site.
Please have any pets either crated or off the property during the packout. We are not responsible for pets on site.
Elevators reserved through building.
For high-rise and condo work, we coordinate elevator use directly with building management per their rules.
Keys live in a lockbox.
Any keys we need for our crew or subcontractors are stored in a lockbox at our office — not in trucks, not in pockets.
Three things we don't do by default.
We don't unpack boxes.
Boxes are returned to the room they belong in. Unpacking is only done if specific arrangements have been approved with the adjuster before the packout begins.
Our cleaning is light, not white-glove.
Packout cleaning means dusting and surface wipe-downs. If you want detailed cleaning, ask — we can scope that as a separate service.
Specialty items get specialists.
Some content — pianos, fine art, certain electronics — needs a specialty restoration vendor. We coordinate, you approve.
Scope. Pack. Clean. Return.
Scope on site.
We walk the property with you and the adjuster, photograph in place, and agree on what moves, what stays, what gets discarded.
Inventory & pack.
Room-by-room inventory with photos, condition notes, and barcoded box labels. Glassware boxed carefully. Furniture disassembled where needed.
Transport & clean.
Climate-controlled transport to our facility. Items processed through the right system — ultrasonic, Esporta, ozone, hydroxyl, or hand cleaning.
Reassemble at home.
White-glove return to the restored property. Furniture reassembled the same way it was taken apart. Boxes returned to their original rooms.
Nine systems your contents pass through.
Climate-controlled storage
Temperature and humidity regulated so secondary damage doesn't happen on our watch.
HEPA-filtered clean rooms
Particulate-free processing for sensitive items. Medical-grade air filtration throughout.
Ozone chambers
Industrial ozone for deep odor remediation from smoke, fire, and biological sources.
Hydroxyl generators
Safer odor control for occupied or sensitive materials — no residue.
Ultrasonic cleaning
Precision cavitation cleaning for electronics, fine art, collectibles, and delicates.
Esporta wash system
Specialized soft-goods restoration for textiles, leather, and fabrics — back to pre-loss condition.
Thermal fogging
Penetrating deodorization that reaches anywhere smoke molecules traveled.
EPA-registered disinfection
Anti-microbial treatments applied per manufacturer spec, verified against bacteria, viruses, and mold.
Barcoded vaulting
Secure, catalogued storage. Every item accounted for from intake through return.
Cat. 2 and Cat. 3 contents handling.
Gray water
Contaminated water from appliances, washing-machine overflow, dishwasher discharge, aquarium ruptures. Requires controlled cleaning, antimicrobial treatment, and professional drying.
Black water
Grossly contaminated water — sewage, external flooding, toilet overflow with solids. Requires full PPE, containment, controlled demolition, and EPA-registered disinfection per IICRC S500.
A one-page summary you can keep on the fridge.
“We treat your belongings like they are our own. We want this transition to be as smooth as possible for you.”— Jane Nesbitt, Contents Processing Tech / Office Manager