31yrsYears in Chicago, same dispatch number
About Restoration Associates
Family-owned. Factory-trained. Locally dispatched.
Same family. Same phone number. Same standard since 1994.
31yrsIn Chicago
11crewsW-2 technicians
1994Same dispatch number
Family · 1994
26KProperties restored across the region
11crewsOwned trucks, W-2 technicians
5minFrom the Loop to our HQ
Three decades, one family
Built in Chicago. Run from Chicago.
1994
Family-owned start.
Two trucks, one phone line, one dispatcher. Same phone number we still use today.
2003
IICRC firm certified.
Full S500 / S520 / S540 certification across the crew. Industry standard, not optional.
2014
Archer Ave HQ.
Moved the dispatch desk and warehouse to 2601 S Archer — five minutes from the Loop.
Today
Eleven W-2 crews.
Every truck is owned. Every tech is on payroll. Every dispatcher answers to the family.
How we operate
Four operating principles.
01
Plain language.
- We tell you what we are doing and why, in words you can repeat to your spouse.
02
Honest scopes.
- We won't tear out what doesn't need to come out. The lab and the photos decide, not the salesperson.
03
One project manager.
- From the first call to the certificate of completion. One person to call when something changes.
04
Direct billing.
- We invoice the carrier on approved scopes. You sign for the deductible. No paperwork chase.
Certifications
The credentials behind every job.
01
IICRC Certified Firm
- S500 water · S520 mold · S540 trauma · S700 fire
02
EPA Lead-Safe (RRP)
- Renovator certification for pre-1978 properties
03
OSHA HAZWOPER
- Hazardous waste operations and emergency response trained
04
Xactimate Preferred
- Sketches and line items in your shop's preferred format
05
Licensed Illinois GC
- Illinois general contractor license · bonded and insured
06
ABRA member
- Association of Bonded Restoration Auditors — annual third-party audit